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What to Put in Your Auto-Reply When You're on a Job
SMS templates and habits for contractors who can't pick up mid-job -- reduce churn without hiring overnight staff.
Texts beat voicemail for quick trust
When you're under a house or on a roof, an instant SMS buys time: 'On a job -- reply with your issue & address, I'll respond by [time].' That's often enough to stop them from dialing competitor #2.
Keep it short. Include business name, one sentence of status, and a single ask (text back details / photo).
Templates you can steal
Emergency HVAC: 'Thanks for calling [Company]. I'm on a call -- text model # + issue + zip and I'll call back within 20 min.'
Plumbing leak: 'If water is active, shut main valve if safe. Text address + photo of leak; I'll confirm ETA.'
Pair SMS with real coverage
Auto-reply is a bandage. If you want every ring answered and booked, combine SMS with a 24/7 answering layer. See the link below to join the Wrench Dispatch waitlist.
Want 24/7 answering built for trades?
Join the Wrench Dispatch waitlist — help shape the product and lock in founding member pricing.
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